FAQs

FAQs

• How can I contact the Cards Customer Service Team?

  
  Answer not available

• How can I order a new or a replacement fuel card/RFID (Connect) tag?

  
  Answer not available

• What information do I need to order a new card/RFID (Connect) tag?

  
  Answer not available

• Is there a charge for ordering a new card?

  
  Answer not available

• How do I replace a lost/stolen or damaged card?

  
  Answer not available

• How long will it take to get a new/replacement card/RFID (Connect) tag, or to amend an existing card?

  
  Answer not available

• Is there a charge for replacing a lost/stolen or damaged card/RFID (Connect) tag?

  
  Answer not available

• How do I change the limit or restrictions on a card/RFID (Connect) tag?

  
  Answer not available

• How do I know how much credit is left on my card?

  
  Answer not available

• Can I get a mini statement/transaction receipt from a fuel station?

  
  Answer not available

• Where can my cards be used?

  
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• Why have my cards stopped working?

  
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• How do I pay my Safeer Plus invoice?

  
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• How do I top up my Atheer Plus?

  
  Answer not available

• What is the timing for Emarat Head Office, for customer visits?

  
  Answer not available

• Does Emarat franchise the convenience stores inside its service stations?

  
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• What franchise models are available?

  
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• What is your criteria for a potential franchisee?

  
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• Do you have any available locations?

  
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• How long does it take for the shop to open?

  
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• How much does a typical shop cost to get up and running?

  
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• What is the duration of the franchise contract?

  
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• How are franchise fees structured?

  
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• How much are the royalty and marketing fees?

  
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• How much does the equipment cost?

  
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• How much is the gross margin and ROI?

  
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• What is the minimum number of locations needed to obtain the franchise in GCC and ME?

  
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• What is the first step towards obtaining a franchise agreement?

  
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• What is the target location for a Freshplus/Bakeria shop?

  
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• What sizes are required for the different models?

  
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• How do I design the layout and interior of a shop?

  
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• How many staff do I need and what are their salaries?

  
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• How do I connect with suppliers and vendors?

  
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• What are the payment terms with suppliers?

  
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• How do we introduce new products to the product range?

  
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• How do I get up and running if I have no previous F&B experience?

  
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• What kind of training will my employees receive?

  
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• Will you provide training on how to conduct inventories and stock takes?

  
  Answer not available

• Will Emarat provide marketing support?

  
  Answer not available